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The Deploying Cisco Unified Contact Center Express (UCCX) - 500-052 exam validates your expertise in deploying and managing Cisco's UCCX solution. It covers installation, configuration, scripting, and troubleshooting to enhance customer service efficiency
This exam is perfect for IT professionals, network engineers, and contact center specialists looking to master Cisco's UCCX solutions and advance their careers in customer service technology.
Yes, the 500-052 exam is a Cisco-specific certification focusing solely on their Unified Contact Center Express (UCCX) platform.
The exam consists of multiple-choice questions, scenario-based questions, and drag-and-drop exercises to test practical knowledge.
While the exact number may vary, it typically includes around 55–65 questions.
The exam duration is 60 minutes.
The exam focuses on UCCX architecture, installation, configuration, scripting, troubleshooting, and reporting.
While the exam itself is not lab-based, it includes scenario-based questions that assess practical knowledge.
Expect questions on Cisco Unified CCX scripting, including script editor, triggers, and workflow management.
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TESTED 12 Mar 2025
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