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The CIS-FSM exam validates your expertise in implementing Field Service Management solutions using ServiceNow. It focuses on your ability to configure, manage, and troubleshoot FSM applications, preparing you to meet industry demands.
This exam is designed for ServiceNow professionals looking to demonstrate their skills in implementing FSM solutions, including service management professionals and IT specialists working with field service solutions.
The CIS-FSM exam consists of multiple-choice questions covering various aspects of FSM implementation. It tests your knowledge of the platform’s FSM capabilities, including its setup, configuration, and optimization.
The exam typically includes around 60 multiple-choice questions, and you’ll have a set time limit to complete it, usually 90 minutes.
To pass the CIS-FSM exam, you need to achieve a score of approximately 70%.
If you fail the exam, you must wait a minimum of 14 days before retaking it. This waiting period allows you time to review and improve your knowledge.
You can retake the CIS-FSM exam up to 3 times within a 12-month period. After the third attempt, you may need to take additional training before retaking it.
The CIS-FSM exam covers topics such as FSM application setup, managing service orders, integrating with third-party systems, troubleshooting FSM features, and configuring advanced workflows within ServiceNow.
Yes, a key part of the exam focuses on how FSM integrates with other ServiceNow modules, such as Incident Management, Change Management, and Knowledge Management, for seamless service delivery.
TESTED 23 Feb 2025
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