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It is a certification designed for professionals who implement and configure the ServiceNow Customer Service Management (CSM) application.
The certification is intended for individuals responsible for implementing, configuring, and maintaining the ServiceNow CSM application.
Candidates should have hands-on experience with the ServiceNow platform and a solid understanding of the Customer Service Management application. Completing the "ServiceNow Customer Service Management Fundamentals" training course is also recommended.
The exam code for the ServiceNow Certified Implementation Specialist - Customer Service Management is CISM.
The exam consists of multiple-choice questions.
The exam usually includes around 60 questions.
Candidates have 90 minutes to complete the exam.
The passing score is generally around 65%, although this may vary.
TESTED 22 Dec 2024
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