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The Salesforce Certified Service Cloud Consultant certification validates your ability to design and implement Service Cloud solutions to meet customer business requirements, especially for customer service roles.
There are no mandatory prerequisites, but it's recommended to have at least six months of experience implementing Service Cloud solutions. Having the Salesforce Certified Administrator certification is also beneficial.
The exam consists of 60 multiple-choice/multiple-select questions.
You need to score at least 65% to pass the exam.
The exam duration is 105 minutes.
The registration fee for the exam is $200 USD, and the retake fee is $100 USD.
You can take the exam online as a proctored test or in person at a Pearson VUE testing center.
The exam covers topics such as Service Cloud implementation, case management, automation, Service Console, integrations, reporting, and mobile and community solutions.
The "Service Cloud Implementation" section accounts for 28% of the exam's total content.
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TESTED 21 Nov 2024
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