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CRT-261 Exam Questions Dumps

Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Braindumps

Certification Preparation for Service Cloud Consultant - CRT-261

  • Company Name:Salesforce
  • Certification Name:Certified Service Cloud Consultant
  • Exam Code:CRT-261
  • Exam Name:Certification Preparation for Service Cloud Consultant Exam
  • Total Questions:198 Questions and Answers
  • Updated on:Dec 21, 2024
  • Support: 24x7 Customer Support on Live Chat and Email
  • Valid For: In All Countries
  • Delivery: Instant Download
  • Guarantee: Assured 100% Exam Passing with Money-back Guarantee
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CRT-261 dumps

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CRT-261 FAQs

The Service Cloud Consultant certification is a Salesforce credential for individuals who design and implement Service Cloud solutions. It validates your expertise in providing customer service solutions using Salesforce.

The certification is ideal for Salesforce professionals, consultants, administrators, and developers who focus on customer service and support solutions.

You need to have the Salesforce Administrator certification as a prerequisite before attempting the Service Cloud Consultant exam.

The exam covers:

  •     Industry Knowledge
  •     Implementation Strategies
  •     Service Cloud Solution Design
  •     Knowledge Management
  •     Case Management
  •     Contact Center Analytics
  •     Integration and Data Management

The exam costs $200, and a retake costs $100.

The exam consists of 60 multiple-choice questions and 5 unscored questions.

You need a minimum score of 67% to pass the exam.

The exam is a multiple-choice, multiple-select, and scenario-based format delivered either online or in a proctored testing center.

The exam duration is 105 minutes.

Recommended modules include:

  •     Service Cloud Basics
  •     Case Management
  •     Knowledge Management

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Jakub Nowak
Oct 27, 2024

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