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The Service Cloud Consultant certification is a Salesforce credential for individuals who design and implement Service Cloud solutions. It validates your expertise in providing customer service solutions using Salesforce.
The certification is ideal for Salesforce professionals, consultants, administrators, and developers who focus on customer service and support solutions.
You need to have the Salesforce Administrator certification as a prerequisite before attempting the Service Cloud Consultant exam.
The exam covers:
The exam costs $200, and a retake costs $100.
The exam consists of 60 multiple-choice questions and 5 unscored questions.
You need a minimum score of 67% to pass the exam.
The exam is a multiple-choice, multiple-select, and scenario-based format delivered either online or in a proctored testing center.
The exam duration is 105 minutes.
Recommended modules include:
Salesforce Certified Service cloud consultant (SP23)
Administer and Maintain Service Cloud Exam
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TESTED 22 Dec 2024
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