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Oracle Utilities Customer Cloud Service (CCS) is a comprehensive, cloud-based solution designed to help utility companies manage customer interactions, billing, payments, and service requests efficiently. It offers functionalities like billing, customer relationship management, and service management in a unified platform.
Oracle CCS provides benefits such as improved operational efficiency, enhanced customer experience, scalability, flexibility, and the ability to integrate with other Oracle applications. It also offers real-time analytics and a streamlined customer service experience.
Oracle Utilities Customer Cloud Service is primarily used by utility industries such as electricity, water, gas, and waste management, which require robust customer service management and billing systems.
The key components of Oracle CCS include Customer Relationship Management (CRM), billing and invoicing, payment processing, service request management, and customer communication tools.
A CCS Implementation Professional is responsible for implementing Oracle Utilities Customer Cloud Service in a utility environment. This includes configuring the system, migrating data, integrating with other applications, and ensuring the solution meets business needs.
TESTED 18 Dec 2024
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