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ITIL (Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.
The ITIL Foundation certification provides a basic understanding of ITIL principles, terminology, and the service lifecycle, preparing individuals for roles in IT service management.
The course is ideal for IT professionals, service managers, and anyone involved in the delivery or support of IT services.
The main components include Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Service Strategy focuses on defining the market, understanding customer needs, and developing service offerings that deliver value to the business.
TESTED 21 Nov 2024
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