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The Genesys Cloud CX Certified Professional-Consolidated certification validates your skills in managing and optimizing the Genesys Cloud CX platform, which is used for customer experience management. It covers areas like configuration, administration, and troubleshooting.
If you’re an IT professional, system administrator, customer experience manager, or consultant working with the Genesys Cloud CX platform, this certification is ideal for you. It’s also beneficial for support teams and developers involved in deploying or integrating the platform.
The exam covers platform configuration, contact center operations, reporting and analytics, integration with other systems, troubleshooting, security and compliance, and best practices for optimizing the platform.
The exam code for this certification is GCP-GCX.
The certification focuses on validating your ability to effectively manage and utilize the Genesys Cloud CX platform, including configuration, administration, and troubleshooting.
Typically, certifications are valid for a few years, after which you might need to renew or update your certification to stay current with platform updates and new features.
This includes setting up users, managing roles and permissions, configuring environment settings, and maintaining various aspects of the Genesys Cloud CX platform.
Reporting and analytics are crucial because they help you measure and analyze performance metrics, generate insights, and make data-driven decisions to improve customer service operations.
Earning this certification demonstrates your expertise with the Genesys Cloud CX platform, making you a valuable asset to employers and potentially leading to career advancement opportunities.
TESTED 21 Nov 2024
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